26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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7977 Someone from SA thinks vodafone is Very Poor at 29 Dec 2010 06:21:45 AM
For the past 12 months I have lived in a suburban caravan park, so have no landline, but needed internet access. I went for Vodafone prepaid mobile for both phone and internet. Should have gone to Telstra. I rarely have more than three bars of signal strength at my home, usually it is one or two bars, but 50 meters down the road I get 4 or 5 bars of signal strength. The Vodafone prepaid mobile broadband internet connection is slower than a landline connection most of the time and actually seems to work better on two bars signal strength than on the rare occasions there is three or four bars! Calls drop out, text messages arrive anything from hours to days after they were sent, customer service is very bad. I absolutely hate the automated customer service system and the voice and speel of the message service (and so do all my friends who have to listen to it if I miss their call!). "If you want ... press ... ... ... ... " which doesn't seem to ask the right questions - I nearly always have to wait a prolonged period to get through that garbage and talk to a human being to get my problems sorted out. There is virtually no warning when the balance is expiring or running out during a call - just a very faint beep which is often inaudible if anyone is talking then cut off within seconds. The internet connection uses a USB dongle which suffers from the same problems as the phone connection. The only reason I have persisted with this Vodafone system is that for internet it cost me to buy the Vodafone dongle, took many days to get it set up and 'working' and I didn't want to go through all that again to set up a different one. Now that I am moving back to a regular house to live in I will be dumping Vodafone.