26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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7982 Someone from QLD thinks vodafone is 89 - 99% at 29 Dec 2010 06:31:56 AM
I live in Townsville, my fiancee (we are both with Vodafone unfortunately) is in Coolum Beach and I regularly work in Airlee Beach (all in Queensland).

The drop outs to getting 'no Service'in Townsville is frequent depending where in my building you are or what suburb you are in at the time.

Airlee Beach is a major 'No Service' area. In the hotel room no service, outside under a tin veranda-no service. Outside in the full sun 1 - 2 bars & then you turn around & the signal drops out.

Coolum Beach is a major drop out, no service area. At my fiancees house no service exept for a corner of the bedroom & i mean the corner (0.5 mtr square). When you stand at the back of the yard good signal. Walking around Coolum Beach it ranges from no service to good signal & back again.

I just feel i spend a lot of time and wasting lots of money trying to ring.

HOWEVER, my workphone is with Telstra 3G. It works in all areas. My fiancees son is with Telstra 3G and on many occasions i call him & get my fiancee to go to an area that has reception.

I have complained to Vodafone recently (last week) & also complained to TCO. Vodafone emailed a series of questions to which i have responded.

Vodafone are not providing the service that I am paying for. Vodafone are no honoring there contractual obligation to provide a reliable service.

I want to be able to 'opt out' and transfer to a provider that can provide a service that i can rely upon at no penalty.
If i break the contract i am penalised financially. I they breach the contract by not providing the service that the sold to me I have to put up with it..Why is this?

Pick your game up Vodafone..Allow me to go to a provider that can supply a good service.

My previous providers for my personal phone (Telstra & Virgin) i had no major issues. Vodafone is another story all together - there is no reliable service..

Thanks for allowing me to voice my pain.