Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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7983 Someone from NSW thinks vodafone is 99% at 29 Dec 2010 06:32:17 AM
I have a Pocketwifi device using the Vodaphone mobile Internet service.
Using the device in the northern suburbs of Sydney is almost totally incapable of accessing the Internet. This morning I spent 90 minutes attempting to send an email and access thiss website to vent my anger. I gave up and connected to the internet with my girlfriend's mobile Internet which is provided by another telco.
My diagnosis showed that Internet access was not possible when the Pocketwifi connected to the 3G network, but a slow connection was possible when connecting to the "H" network. I spent 90 minutes recycling the power to the Pocketwifi, moving it around the house to a better location, watching it connect then disconnect, switch networks and so on, but was still unable to send my email.
I am now considering a request to cancel my account. The service is totally useless.
Using the device in the northern suburbs of Sydney is almost totally incapable of accessing the Internet. This morning I spent 90 minutes attempting to send an email and access thiss website to vent my anger. I gave up and connected to the internet with my girlfriend's mobile Internet which is provided by another telco.
My diagnosis showed that Internet access was not possible when the Pocketwifi connected to the 3G network, but a slow connection was possible when connecting to the "H" network. I spent 90 minutes recycling the power to the Pocketwifi, moving it around the house to a better location, watching it connect then disconnect, switch networks and so on, but was still unable to send my email.
I am now considering a request to cancel my account. The service is totally useless.