26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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7984 Someone from TAS thinks vodafone is at 29 Dec 2010 06:32:54 AM
Before travelling from Victoria to Tasmania I was due to update my Telstra service - and not being a happy Telstra customer (or should I say "being a typical Telstra victim") I thought I'd try the opposition. I stopped in at a mall Vodafone shop and organised a prepaid phone AND a wireless dongle for the laptop. Both were happily sold to me with solid assurances for an expected stay in Burnie on Tassie's NW coast. Around $200 total outlay bought me nil signal from the wireless dongle and very poor service from the phone which, when it did connect, continually dropped out. Total waste of money and I feel cheated - no - BURGLED by an untouchable criminal. Bless you for giving focus to all of us out here who alone are helpless in the face of this institutionalised theft.