Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
8010 Someone from ACT thinks vodafone is at 29 Dec 2010 07:09:08 AM
Assumption after assumption, you people need to get your facts straight before you just start making claims of what your problem is and why!
No 3 and Voda aren't using the same network it's not as simple as just flicking a switch, if you are having 3 problems then it has nothing to do with the voda problems
Yes transact use vodafone, but that doesn't mean that vodafone dictate your billing, if your having transact billing problems, speak to transact, you dont go to telstra if you are having optus problem just cause they lease their lines.
No you cant just leave your contracts, even if its not working, no matter how long it takes, you have to speak to customer care, says Graeme Samuels Chairman of the ACCC (WA today 17th dec 2010)
The Australian Approved Standard for the failure rate of electronic products and services is 3%-5%, what is represented here is about 0.25% of there customer base.
No 3 and Voda aren't using the same network it's not as simple as just flicking a switch, if you are having 3 problems then it has nothing to do with the voda problems
Yes transact use vodafone, but that doesn't mean that vodafone dictate your billing, if your having transact billing problems, speak to transact, you dont go to telstra if you are having optus problem just cause they lease their lines.
No you cant just leave your contracts, even if its not working, no matter how long it takes, you have to speak to customer care, says Graeme Samuels Chairman of the ACCC (WA today 17th dec 2010)
The Australian Approved Standard for the failure rate of electronic products and services is 3%-5%, what is represented here is about 0.25% of there customer base.
29 Dec 2010 07:36:52 AM: You can't leave your contract. But if hundreds and thousands stopped making payments, I wonder what Vodafone would do about that.
29 Dec 2010 07:42:30 AM: you'll wreck your credit file, and Vodafone won't have done anything wrong, a contract is a contract! you still need to follow the ACCC recommendations no matter how shit it seems!
29 Dec 2010 08:29:36 AM: .........."what is represented here is about 0.25 percent of there [sic] customer base"..............but that representation is growing all the time...........