Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
8023 Someone from VIC thinks vodafone is EXTREMELY FAILED at 29 Dec 2010 07:20:09 AM
I have been a Vodafone user for over 10 years, when we moved to another area I found that they did not cover this area, I rang them so many times to ask why I could not get coverage in my area, I was giving so many reasons as to why I could not get coverage, also I found the operators to be very rude and even some of them hung the phone up on me. The last call I made to Vodafone to asked when they were going to give phone coverage in my area, the operator then asked me why I was not using my mobile to contact them (I laughed at this statement) and informed the operator that I had no coverage to be able to ring them or anybody else, after being transferred to so many different operators and then they hung up and the call was disconnected. I just gave up, a few days later we were in an area that had coverage I tried to use my mobile and to my shock I found that Vodafone had disconnected my phone completely. I rang them from a landline and asked why my mobile had been disconnected and the operator informed me that I had asked for cancellation of my service, I informed the operator that I had not asked for any such thing and to connect my service immediately, it then took Vodafone several days to reconnect my service back.