Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8024 Someone from NSW thinks vodafone is they dont care at 29 Dec 2010 07:22:19 AM
When a company reaches a target and the managers CIO ect..... have met the target why do they have to care ? they have the money in there pockets and saved large amounts of money by sending there call centre overseas, You all think this is a loss and complain but they dont really care, They have made there $$$$$ already bought there houses cars holidays ect......, In this world of today its all about money and what you can get out of people, The world is changing due to high interest rates cost of living ect..... For the person that works 9am to 5 am For get it your screwed, Its not like is used to be how do you think people get rich ? think about it, They will just do the same again Do you think maybe Vodaphone CIO or manager worked for OneTel ?? remember that company, See Australia have human rights and rules ect about customer service bla bla bla why do you think there call centre is overseas in a country like india no offence to them but think abbout it Do they know about our law ? Do they know about TIO ? Do they Know about ACCC ? I dont think so Now if this was in Australia I think the issue would be dealt differently I know there is an office in Tassie but the call centre is in INDia work it out GUYS AND GIRLS