Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8029 Someone from VIC thinks vodafone is NO SERVICE at 29 Dec 2010 07:29:42 AM
That seems to be the only signal I ever get on my phone. When I am lucky I will have 1 bar, however if I move less than a metre from the kitchen table to the kitchen bench, it drops out, starts searching and you guessed it NO SERVICE comes up yet again. I've also had enough of the poor customer service, if I'm able to get through. I recently moved to a rural property where having phone reception is essential so I enquired into how I could get out of my contract. I was told I'd need to stay in my contract and to go to the next suburb to get reception and make my calls. The next suburb? I'm on a rural property, there is no next suburb, the next town in 30 minutes away and I'm not driving 30 minutes to make a phone call. I just pray that we never face an emergency, Vodafone won't be there to help.