Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
8030 Someone from NSW thinks vodafone is Richeous Fail at 29 Dec 2010 07:31:08 AM
Signed to Vodafone because they had exclusive on phone, but
1. Get hardly any service,
2. Calls drop,
3. Sms take hours to go through, (and come back)
4. Calls to 1555 are 3 hours long, go around and around being transferred from one department to another, and are an exercise in futility.
Vodafone has setup their entire operation as a stooge to deny problems and annoy customers with wild goose chases "you need a new sim", "you need a repair on your handset", we will do a coverage/network check" all for the sake of delaying the inevitable, and in the meantime for inconveniencing the customer who not only has to put with crap network, crap service and lies, now has to jump through paper hoops merely to entertain the Vodafail torture machine.
1. Get hardly any service,
2. Calls drop,
3. Sms take hours to go through, (and come back)
4. Calls to 1555 are 3 hours long, go around and around being transferred from one department to another, and are an exercise in futility.
Vodafone has setup their entire operation as a stooge to deny problems and annoy customers with wild goose chases "you need a new sim", "you need a repair on your handset", we will do a coverage/network check" all for the sake of delaying the inevitable, and in the meantime for inconveniencing the customer who not only has to put with crap network, crap service and lies, now has to jump through paper hoops merely to entertain the Vodafail torture machine.