Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
8097 Someone from SA thinks vodafone is Mobile broadband coverage at 29 Dec 2010 08:33:41 AM
Man- have I been waiting a long tiem for a site like this!!
Vodafone are an embarrassment to telco's worldwide. Where shall i start with my "issues"......
Complaint 1: I was transferred to Vodafone for my mobile broadband coverage, after they bought out the '3' network. I was sent a Vodafone modem, and asked to return the 3 modem, which I did. Every month for 6 months now, I have been getting charged $99 on my bill for not returning the 3 modem, that Vodafone have admmitted they have recieved and 'lost'. Even supplying the Aust Post reciept number and date of sending was worthless. They have sent me an extra THREE (count em) pre-paid envelopes to return the modem I have already returned, and I tell them this every month without success. Every month I complain, every month they apologise, and promise to fix it. Now I am getting nasty 'overdue- pay now' emails for the modem I have already returned. i have cancelled my direct deposit for VF bills, as I actually missed a house payment, when VF took the $99 from my account, for the fourth month running. This is serious s**t, and has the potential for me to lose my house, or- at the very least- affect my perfect credit rating.
Complaint 2: No mobile broadband coverage in my house!! I have complained numerous times, only to be told 1) I am in a bad coverage area, and there's nothing they can do, 2) It's a 'software issues', and will soon be fixed (HA!), or 3) I must have installed illegal software on my computer, which is corrupting it. Excuse me??. My coverage rangers from 'poor' to 'very poor'. I no longer use the internet at home, as it is worse than a slow dialup connection. i am paying for a service that is unuseable.
Complaint no 3: When Vodafone took over 3 mobile, they assured me my contract with 3 will be honored, and will expire in Feb 2011 (as my 3 one was going to). During my last session with Vodafone Customer Service (an oxymoron if I've ever heard one), I was politely informed that what I was told the first time wasnt true, and my contract had been extended by two years, from the date of VF taking over 3. This happened without my permission or knowledge. I told the Indian call centre (who are nice people...but totally f***ing useless at resolving complaints) that it would be a cold day in hell before I stayed with VF after Feb 2011.
I urge everyone to log onto Piper Alderman's site, and show these big telco's that they cant get away with this sort of behaviour.
Vodafone are an embarrassment to telco's worldwide. Where shall i start with my "issues"......
Complaint 1: I was transferred to Vodafone for my mobile broadband coverage, after they bought out the '3' network. I was sent a Vodafone modem, and asked to return the 3 modem, which I did. Every month for 6 months now, I have been getting charged $99 on my bill for not returning the 3 modem, that Vodafone have admmitted they have recieved and 'lost'. Even supplying the Aust Post reciept number and date of sending was worthless. They have sent me an extra THREE (count em) pre-paid envelopes to return the modem I have already returned, and I tell them this every month without success. Every month I complain, every month they apologise, and promise to fix it. Now I am getting nasty 'overdue- pay now' emails for the modem I have already returned. i have cancelled my direct deposit for VF bills, as I actually missed a house payment, when VF took the $99 from my account, for the fourth month running. This is serious s**t, and has the potential for me to lose my house, or- at the very least- affect my perfect credit rating.
Complaint 2: No mobile broadband coverage in my house!! I have complained numerous times, only to be told 1) I am in a bad coverage area, and there's nothing they can do, 2) It's a 'software issues', and will soon be fixed (HA!), or 3) I must have installed illegal software on my computer, which is corrupting it. Excuse me??. My coverage rangers from 'poor' to 'very poor'. I no longer use the internet at home, as it is worse than a slow dialup connection. i am paying for a service that is unuseable.
Complaint no 3: When Vodafone took over 3 mobile, they assured me my contract with 3 will be honored, and will expire in Feb 2011 (as my 3 one was going to). During my last session with Vodafone Customer Service (an oxymoron if I've ever heard one), I was politely informed that what I was told the first time wasnt true, and my contract had been extended by two years, from the date of VF taking over 3. This happened without my permission or knowledge. I told the Indian call centre (who are nice people...but totally f***ing useless at resolving complaints) that it would be a cold day in hell before I stayed with VF after Feb 2011.
I urge everyone to log onto Piper Alderman's site, and show these big telco's that they cant get away with this sort of behaviour.