Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8127 Someone from VIC thinks vodafone is Little reception in house only 20km from CBD Melbourne at 29 Dec 2010 08:49:05 AM
We live in a new estate in western melbourne but the area has been established for well on 5 years now. We struggle to get any reception in our house full stop let alone any 3g reception and have constant delays on SMS, calls and voicemails. I have been a Vodafone customer for over 5 years now and this is by far the worst experience I have ever had with them. My phone is almost unusable at home which defeats the whole purpose of having one.
To make matters worse...I have been over billed the last two months for a mobile payment plan. When I called Vodafone about this, the said I must have signed up for that.....r u serious, I have been on this contract for over 12 months now and this plan only came about when there was a billing system change.
I will give them 1 more month to fix it otherwise I am off to TIO....
To make matters worse...I have been over billed the last two months for a mobile payment plan. When I called Vodafone about this, the said I must have signed up for that.....r u serious, I have been on this contract for over 12 months now and this plan only came about when there was a billing system change.
I will give them 1 more month to fix it otherwise I am off to TIO....