Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8129 Someone from QLD thinks vodafone is Extremely Unreliable at 29 Dec 2010 08:49:23 AM
I have been experiencing call drop-outs for months and usually have to call the person back to let them know I didn't hang up on them. I am a pre-paid customer and the call drop outs make me use my credit up faster than usual. Over christmas has been shocking and I have often had no network messages for prolonged periods of time. I have 3 children and am a single mother and my phone is my lifeline to them when I am at work or out and about, and it is stressful knowing that I cannot rely on the phone service, for my children could be trying to call me for an emergency and unable to reach me. Not to mention the extremely loud beeping that comes out of nowhere right in my ear when the call drops out, have been having headaches and ringing in my ears. Calls drop out approximately 12 times a day. Unbelievably annoying, frustrating and very poor service. It is unnacceptable.