Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8132 Someone from VIC thinks vodafone is terrible! at 29 Dec 2010 08:53:10 AM
I got a BlackBerry business plan back in August 09. First couple months were fine. After the first few months, the handset itself started stuffing up, and calls would constantly drop out, or I wouldn't be able to access the internet etc. I used to spent 4 hours a day on trains to and from work, so the main reason why I bought a BlackBerry plan was to make good use of my travel time to reply to emails I didn't get the chance to during the day. Most of the train journey, I had no reception (from Central to Picton via Campbelltown). Picton itself (a small town 85km south west of Syd) had fine reception MOST of the time.. so why didn't suburban Sydney have the same?! In May this year I moved to Doncaster just outside of Melbourne, very suburban and very close to the city.. reception constantly drops in and out, calls will hang themself up and often I won't even have enough service to send texts - despite the Doncaster Shoppingtown store telling me it would be fine! I can't use my BlackBerry anymore because it turns itself off all the time and the trackball just does not work. Vodafone told me that my only options are to either cough up the money to buy a new handset even though it's not my fault that it is stuffing up, or just deal with it. So, not having a spare $800 lying around, I am now using a really crappy $60 handset that I can't even email or internet on - even though I am still paying Vodafone $114 to do so. SOOOO MAD. Thinking I may go to the TIO because I need to get out of this plan and join with someone actually capable. Grrr.