Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8138 Someone from VIC thinks vodafone is no broadband in melbourne metropolitan area! disgrace! at 29 Dec 2010 08:55:46 AM
We recently moved from overseas where we had great Vodafone prepaid. Disappointment was ours when I locked into seemingly generous combo-plan. We live 20 minutes from the city & have no broadband reception despite being shown on map before signing up that there would be no problem where we live. I missed the hoped contact with overseas relatives and friends during our relocation and @ Christmas. I spent at least 15 to 20 hours on the phone with Indian call centres in the first 2 mths. I have had to pay upfront $ 300 out of budget for internet installation and now have much higher monthly bills. We are locked in on vodafone still but the cancellation team offered foc months as compensation. They changed our plan to calls only because we get some crappy phone reception. But any more call drop outs we will be pushing to cancel all Vodafone services. I feel more confident we can not be turned down cancellation this time knowing so much of the country share the Voda-pain. Thanks.
We recently moved from overseas where we had great Vodafone prepaid. Disappointment was ours when I locked into seemingly generous combo-plan. We live 20 minutes from the city & have no broadband reception despite being shown on map before signing up that there would be no problem where we live. I missed the hoped contact with overseas relatives and friends during our relocation and @ Christmas. I spent at least 15 to 20 hours on the phone with Indian call centres in the first 2 mths. I have had to pay upfront $ 300 out of budget for internet installation and now have much higher monthly bills. We are locked in on vodafone still but the cancellation team offered foc months as compensation. They changed our plan to calls only because we get some crappy phone reception. But any more call drop outs we will be pushing to cancel all Vodafone services. I feel more confident we can not be turned down cancellation this time knowing so much of the country share the Voda-pain. Thanks.