Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8147 Someone from VIC thinks vodafone is Amounts to criminal thievery, knowingly selling vapour services. at 29 Dec 2010 09:00:02 AM
I have 2 vodafone accounts, both Mobile braodband. I live in City Melbourne on St Kilda Rd where there is no excuse. Constantly plagued for nearly 2 years with constant drop outs, malfunctions of the broadband connectivity, slow transmission. This means many periods of lost produictivity and paying for a service that is not provided. When trying to resolve problems on the phone being passed from technician to technician repeating the same steps, often 2-4 hours in one day. THey tried to tell me there was no problem, so I took my laptop into a Vodifione store on Elizabeth and called from there: each page tool 60 seconds or more to open and then froze. On billing issues I am never able to get through. Last week I tried and was told the wait was 45 minutes. This morning I got through, had a 10 minute conversation, was again put onhold, and it is now another 30 minutes I am suitting listening to Vodafone hold music.
The excess usage fees are pure usury: a $49 plan I was billed $587 this month. I am, near end of contract and they still want $250 exit fees.
The excess usage fees are pure usury: a $49 plan I was billed $587 this month. I am, near end of contract and they still want $250 exit fees.