Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
8156 Someone from VIC thinks vodafone is vodafail fails at 29 Dec 2010 09:05:33 AM
Vodafail? My god people, did you not choose to go to Vodafone as it was the better deal? What, you were expecting, like reception and customer service as Telstra for a fraction of the cost?
The way the general public treat these sales assistants instore is just plain shameful.
They are somebodys' daughter/son, mother/father, someones friend, they have good days and they also have shit ones, they are the products of misinformation given by VHA CEOs.
Unfair to threaten to spit on them and treat them with such disrespect instores.
Australia, you should be shamed!
Stop complaining about someone told me this, and someone told me that and start reading the fine print before you sign! How about as average everyday people we investigate what it is we are signing up to, read forums and ask our family and friends?
How about we take some blame for our actions and start being proactive about resolving our issues instead of complaining about them
The way the general public treat these sales assistants instore is just plain shameful.
They are somebodys' daughter/son, mother/father, someones friend, they have good days and they also have shit ones, they are the products of misinformation given by VHA CEOs.
Unfair to threaten to spit on them and treat them with such disrespect instores.
Australia, you should be shamed!
Stop complaining about someone told me this, and someone told me that and start reading the fine print before you sign! How about as average everyday people we investigate what it is we are signing up to, read forums and ask our family and friends?
How about we take some blame for our actions and start being proactive about resolving our issues instead of complaining about them
29 Dec 2010 09:36:53 AM: you a right no need to abuse staff who work for them but you must be a fwit@ with your comments when i sign a contract and they tell promise and wright they have 96 percent coverage then thats what i pay for service.so cut the sh@t they are terrible and worse since merging with 3. i live across from there tower and cut out and have no reception thats not in the fine print.how about reciving messages 5 days later that not in fine print. so wake up vodafone i hope you are sued and everyone can leave because i will help the cause.
29 Dec 2010 09:40:13 AM: Perhaps you could enlighten me how I can "start being proactive about resolving our issues" with the network?
29 Dec 2010 10:30:34 AM: Bottom line is that Vodafone contracted to its customers a product that doesn't perform. That is my experience. I suspect that the class action will reveal that vodafone knowingly (or should have known) have signed up customers in the past year to a product that was never going to perform to their contractual specs. A serious Trade Practices breach. I agree with the comments "start being proactive" . Sign up to the class action against Vodafone. As customers we are entitled to be compensated for Vodafone lack of performance.