Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8162 Someone from QLD thinks vodafone is Extremely at 29 Dec 2010 09:08:30 AM
I am a doctor who relies on good mobile service. I spend $114 a month on a Vodafail plan and have done for >12 months and another 10 months to go before I can end the contract. I hardly use the service because of its poor coverage. Initially I complained and a very helpful Vodafone staff member said I could cancel the contract. Later that night with no warning my service was cut off whilst I was on call at the hospital. I was put through to 'customer renetion' and was blackmailed into keeping the contract - he would reconnect me there and then if I would promise not to cancel the contract!! He had me over a barrell because I needed the service, albeit very unreliable whilst on call that night". I did nothing further at the time and signed up with Telstra the next day. So I have two contracts at present coating $264 a month - Telstra works perfectly well where Vodafail doesn't. I would very much like to join the class action. Dr Miles Meyrick Queensland