Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8166 Someone from QLD thinks vodafone is Wonders why a communication company cant communicate at 29 Dec 2010 09:10:40 AM
I have been with Vodafone for many years however over the last 4 months have had very unreliable service.. Calls constantly fail and cut out,Emergency calls only and internet on my blackberry ( the reason I need this phone is internet ) is extremely slow or non existent.
I have called so many times waiting on hold for almost an hour each time for the first 6 times to be told " there were NO coverage issues! " This btw is AFTER all the Vodafone shops admitting there were coverage issues.
Then after several lengthy coverage checks with a team leader taking two weeks to complete ( was told 3 days ) again to be told there is NO issue. This has been going on for 4 months!
I want out of this unreliable, incompetent company as they are breaching their contract with me and many others.
I manage to pay my bill on time every time and I expect "service" for that fee.- Too much to ask for VodaFAIL?
I have called so many times waiting on hold for almost an hour each time for the first 6 times to be told " there were NO coverage issues! " This btw is AFTER all the Vodafone shops admitting there were coverage issues.
Then after several lengthy coverage checks with a team leader taking two weeks to complete ( was told 3 days ) again to be told there is NO issue. This has been going on for 4 months!
I want out of this unreliable, incompetent company as they are breaching their contract with me and many others.
I manage to pay my bill on time every time and I expect "service" for that fee.- Too much to ask for VodaFAIL?