Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8169 Someone from NSW thinks vodafone is Very poor at 29 Dec 2010 09:12:45 AM
I have been with Vodafone for just over a year. I gave never experienced reliable service, and over the last few months it has gotten worse. I live in Roseville and in a bit of a valley, so weak signal there was never really a surprise, but now I get complete loss of service about 50% of the time. Here are some other examples:
1. The 3G performance is slow most of the time, no matter where I am and even with 5 bars signal strength.
2. I have experienced being in the middle of Canberra City and losing 3G coverage when I needed it.
3. Performance generally in Sydney I find to be very patchy at best.
4. Last week I was in a car (as passenger) and on the Hume Hwy at Campbelltown there was no 3G at all for many miles and at times there was no service at all. So I was on one of the major highways, at one of the largest suburbs of the largest city in the country and I couldn't make a call. I wonder what would have happened if we had an accident and I needed to use my phone for help?
5. At one time in November I had no service at home for nearly two days. I called Vodafone on my landline and they swore there was no outage. The person then said they would put me through to a second level of support and hung up on me. I couldn't be bothered calling back and waiting on hold for another half hour and explaining it all again - somehow I think they are ptmrobably well aware of that....
1. The 3G performance is slow most of the time, no matter where I am and even with 5 bars signal strength.
2. I have experienced being in the middle of Canberra City and losing 3G coverage when I needed it.
3. Performance generally in Sydney I find to be very patchy at best.
4. Last week I was in a car (as passenger) and on the Hume Hwy at Campbelltown there was no 3G at all for many miles and at times there was no service at all. So I was on one of the major highways, at one of the largest suburbs of the largest city in the country and I couldn't make a call. I wonder what would have happened if we had an accident and I needed to use my phone for help?
5. At one time in November I had no service at home for nearly two days. I called Vodafone on my landline and they swore there was no outage. The person then said they would put me through to a second level of support and hung up on me. I couldn't be bothered calling back and waiting on hold for another half hour and explaining it all again - somehow I think they are ptmrobably well aware of that....