Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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819 Someone from NSW thinks vodafone is Very Poor at 18 Dec 2010 11:30:30 AM
Bought a Blackberry and was assured by Vodafone that I would have full 3g and Data coverage in Wollongong, transfered my service from a 'no plans' to a Blackberry package, immediately after I activated the phone I had no or only GSM service. Unless I'm standing immediately under a mobile tower I have very little coverage and I'm unable to use any of the functions of the phone. Calls continually drop out, emails sometimes take 24 hours from sender to me, voice mail messages have arrived 2 days later, the list goes on. I have noticed a slight improvement in coverage in the past week but its still intermittent with periods of ZERO coverage. Tried contacting Customer Service, but as the calls continually drop out unless I get an answer in 45 seconds or less, I have no hope. Tried emailing my problem to them, several automated emails over 3 weeks I'm no closer. Made a complaint to the TIO and have had a reply from them but no joy from Vodafone. 6 weeks into the debacle, I'm still paying bills for something I'm not getting and my service is still CRAP!