26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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8192 Someone from VIC thinks vodafone is major at 29 Dec 2010 09:36:47 AM
Thankfully I switched to another provider the day before Christmas, and life is so much better. Contacting this provider for after sales service is bliss! Vodafone, take some lessons from other Telco's (of which there are sadly, only two successfull ones).

I would physically get cold chills each time I had to call Vodafone for help on an issue (and if you were to see my Vodafone file, you would see there were many!) Customer service standards did not translate from the words of the pleasant and empathetic staff on the phone to the end result. I feel very sorry for the Vodafone staff on the end of the line.

Speak to the Ombudsman if you want to get out of your contract. Although considering the latest headlines, you may not need to. Thanks for letting me vent. Wish I could say more!
29 Dec 2010 09:44:26 AM: Virgin arnt really that bad.