26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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8193 Someone from NSW thinks vodafone is Awful Customer Service at 29 Dec 2010 09:37:13 AM
Called customer service to upgrade my mobile 3 days in a row. Was placed on hold for over 30mins on every call (i gave up on all the calls as i had better things to do). I have never managed to speak to a real customer service person. Changed service provider in the end. That's when i discovered how bad Vodafone service really was. Vodafone does not email your pdf bills to you. You have to log onto the website to download your bills. When you cancel your account, they will immediately stop you from downloading all your bills... even though they keep sending you email notices to pay them. I require my old bills to claim from my company. Vodafone wants to charge me $5.50 per pdf invoice if they were to email me the invoices (invoices that were never emailed to me previously). I always thought it was basic customer support to email the invoice as it also serves as a receipt for previous months payment. This is the worse service provider i have ever dealt with.