26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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8197 Someone from QLD thinks vodafone is going downhill faster than usual at 29 Dec 2010 09:41:21 AM
I have been with vodafone for over 4 years. For the first 3 & 1/2 years their reception and customer service were spot on. Over the last 6 months however, myself and my partner find that a lot of our calls constantly drop out, some txt take hours to send and when they arrive, two or three of the same message are received. I have tried to upgrade my plan to a bigger monthly cap, and in store staff pretty much said the only thing they can do is start new plans, they were no help at all. When I did call Vodafone I was on hold on 3 occasions for just over an hour each time. I never got through to them as the first two I gave up waiting and the 3rd time I was disconnected. Will be going elsewhere when my contract is up in 2 months.