26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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8198 Someone from NSW thinks vodafone is dishonest at 29 Dec 2010 09:41:23 AM
I have been having problems with both my vodafone mobiles for about six months. I was having calls divert straight to voicemail without ringing and then getting the voicemail through up to about 3 days late. Text messages were also coming through days late and on numerous occasions i was left stranded and unable to use my phone because it had no reception. After numerous calls to vodafone they convinced me that it was both my handsets (supposedly a coincidence - but they were adamant that it was NOT a vodafone issue), so i went out and purchased two brand new phones which it turned out i didn't need, because the problems persisted. I then spent 16 hours on hold over the next three days to try and find out what was going on. Eventually the ombudsman gave me the customer resolutions number - they again insisted there was no network issue and coincidentally both my new phones were also faulty. Even after the first news report about vodafones network issues started to come out vodafone were still telling me it was my phones ( all four of them that were faulty) not network issue. They even promised me credit which they never actually credited. Not only are they incompetent but they are liars - everyone of them.