26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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8203 Someone from WA thinks vodafone is Extreme Fail at 29 Dec 2010 09:46:30 AM
Hi i've been spending the last two days trying to sort out this mess Vodafone has put us in. I haven't been getting decent coverage for well over 4 months now. I have been to stores on numerous occasions and have only ever been referred to the incredibly long waiting call centre. So with some time on my hands decided to sort this mess out with them, believe it or not i actually got somewhere yesterday however when i had to talk tot he Loyalty Department was cut off and unable to get a hold of them again. Now on day 3 of trying to sort this crap out and am currently sitting on hold still to speak to the loyalty department, just about to hit an hour wait as well. This is absolute poor customer service no one should be expected to wait this long to sort out any issue and the staff in stores should be much better trained and equipped to deal with issues.I know if i was to give out such poor service at my work we wouldn't have a company to work for much longer, due to not being able to keep any business.