Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
8208 Someone from VIC thinks vodafone is Customer Service and Reception. at 29 Dec 2010 09:50:28 AM
To Whom it May Concern:
I have just got off the phone after WAITING well over an HOUR for my concerns to be heard, only to have the women on the other end of the phone tell me that "I have to ring back between 8am and 8pm" to talk to someone who can help.
To say I am disgusted and disappointed is an understatement. Considering this ladies voice comes on every 5minutes saying "sorry for the delay we will be with you shortly". Please explain to me how WAITING over an hour is being with me shortly?
All I am trying to do is CANCEL my Vodafone account when my contract runs out on the 29th of December 2010.
I have been with Vodafone for quiet some time now, but that will end on the 29th of December 2010.
I will be going through a different company where the Customer comes FIRST!!!
Regards,
A Disappointed Customer
PS I have also rung Vodafone on another occasion only to be hung up on. I do not understand how they have any customers left.
I have just got off the phone after WAITING well over an HOUR for my concerns to be heard, only to have the women on the other end of the phone tell me that "I have to ring back between 8am and 8pm" to talk to someone who can help.
To say I am disgusted and disappointed is an understatement. Considering this ladies voice comes on every 5minutes saying "sorry for the delay we will be with you shortly". Please explain to me how WAITING over an hour is being with me shortly?
All I am trying to do is CANCEL my Vodafone account when my contract runs out on the 29th of December 2010.
I have been with Vodafone for quiet some time now, but that will end on the 29th of December 2010.
I will be going through a different company where the Customer comes FIRST!!!
Regards,
A Disappointed Customer
PS I have also rung Vodafone on another occasion only to be hung up on. I do not understand how they have any customers left.
Yet another armchair expert-pissoff!!