26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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8238 Someone from ACT thinks vodafone is obtuse/paranoid at 29 Dec 2010 10:23:08 AM
I have wireless internet at home with Vodafone Pocket wifi. I'm in Griffith. So far no major probs except for some pages really slow to load-my Telstra iphone loads faster but is more expensive so don't want to use at home.
My one major issue was with inadequate customer service refusing to tell me MY WIFI key needed for when some one else here needed to access internet. I'd given customer service all other details...serial number/account detail/sim card number/mob number of modem/name etc....what's with all the secrecy?!!

Customer support guy could not understand what we wanted to do and it took ages- him telling us to do useless things and he kept calling the WIFI key by another name so we didn't actually know that's what he was talking about-useless.......and there was no internet access at all because initially wrong number was put in so it disconnected my wireless...eventually after giving up/hanging up I found the tiny sticker with the WIFI key number on it....