26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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8250 Someone from VIC thinks vodafone is beyond fail at 29 Dec 2010 10:39:51 AM
I've been with Vodafone for 22 months, until around June this year, reception was fine, since then, I cannot make phone calls because I don't get reception in my own house, I don't get it at work or at uni.
On the odd occasion that I do have reception, it drops in and out constantly and results several 'failed calls' and multiple disconnections. If it doesn't disconnect, I can barely hear the person on the other end due to distortion.
I went in store about 2 months ago, and was told that it was a faulty phone, and that because I didn't purchase an extended warranty (despite paying insurance every month) I would either have to pay $200 to replace it under insurance, but it would need to be sent off first. $250 for a brand new phone, or to pay out the rest of my contract for $320 and go on a new contract.
As soon as I have found a new carrier, I will be leaving Vodafone, and never returning.