26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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8257 Someone from WA thinks vodafone is 100% at 29 Dec 2010 10:47:01 AM
Mobile Broadband: I was with crazy John for mobile broadband.. had no problem till they joined with Vodafone and convinced me to go on a plan with Vodafail! since then i been having constant connection and billing problem.I once got a bill of over $ 400 for some huge figure of data usage on my laptop!! even the employees at Crazy John's (who by now have become friends due to the repeated visits to have my unending problems fixed) were surprised that a regular user who never exceeded 3GB/month for months could have used that amount in 3 days.. and that was when i didn't even have my laptop and was in the Pilbara!! This bill was finally waived after a lot of haggling.
THEN, i bought an AppleMac and got no connection. They sent me to Apple Store 3 times and every time the Genius Bar told me the problem was not my laptop but their modem. I finally proved to them that their modem was incompatible with my Mac and they waived the cancellation fees and canceled my contract. BUT i was NOT REFUNDED for all the payments i made over 6 months and did not get any service or internet access!! Not only that! After the cancellation i got a bill for $78! after several over 1-hour long arguments on the phone I was told not to pay the bill and that they will cancel it!!
I am now with Virgin Broadband with a $49 usb modem and $19/month and NO PLAN.

MOBILE PHONE: I keep having bad connection, getting wrong bill and over-billed and getting them cancelled after having to put up with LARA and her boring and dull messages and spending hard earned dollars to wait while they tell me i have moved up the line. I must have spent 24 hours or more in total being put on hold or talking and trying to explain my problem to operators.
Another example of typical Vodafail: I had suspended my service for 8 weeks last October and got monthly bills for over $140 for the same period! After the long "please hold" etc i proved by giving the time and name of the person who suspended the service, then they said i don't have to pay the bill! Another bill was for a horrendous amount because i was "supposedly" using live something which i didn't even know what it was let alone use it!! Again after long hours (and dollars) of haggling they waived the sum!!
It used to be one of the best service providers. I have been having similar problems with my line and broadband in Egypt as well. I will definitely cancel all my Vodafone connections phone and broadband both in Egypt and in Australia and will pass the word around to my friends who seem to also be having problems.
Let's do it! let's get a class action against them and ask for compensation for all the time we wasted on the phone instead of being productive and earning some good money and all the stress and frustration they have caused us.
29 Dec 2010 10:51:37 AM: Lets do it.. i m in the same boat as u!!!
they dont keep up to their obligation and refuse to cancel my contract
lets get the class action
hopefully telco giants start respecting the consumers and treating them with honesty