Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8262 Someone from WA thinks vodafone is Monumental FAIL at 29 Dec 2010 10:52:35 AM
I have been with Vodafone since 12 December. I was previously with 3 and experienced the usual service issues but always had excellent customer service. Since my contract with Vodafone began I have had little to no reception. My first day the entire network was down. I received a free wifipocket with my contract and have never had reception to be able to use it. I called customer support after trying the usual troubleshooting options and after being on hold for about 30 minutes rused the option for them to call me back. 2 hours later I get a call back to be told I need to be transfered to another area was put on hold for 5 minutes and when i eventually got through I managed to relay my name and the nature of my support issue and then the reception dropped out. Any calls I make or receive only last for 6 - 8 minutes before dropping out due to connection error. Had I known about this site earlier I never would have committed to a contract with this provider. Good on you for initiating this site and allowing people to stand up and be heard!!