Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
827 Someone from NSW thinks vodafone is pathetic at 18 Dec 2010 12:20:21 PM
Provider has failed to provide "clear" terms of what is included and excluded from my contract, after signing me up for another 24 months.
Specifically - the "CALL Screen Service" is being charged as an "extra" on top of my contract .
As of 18/12/2010 , the Vodafone website DID NOT have Call Screen as an "exclusion" from their $49 cap plan. The contract that I have physically signed at the store, does not mention about these exclusions either. Its is absolutely misleading to hide these finer details of terms and conditions from consumers.
I have gone through ALL TERMS and CONDITIONS of the plan that I signed up for, and nowhere it does mention about these services and their exclusions.
This is true and correct as of 18/12/2010 and I would not be surprised if VODAFONE changes the contents of their website and disagrees with my statements. However, the Cancellations team Service rep agreed with me that this was not on the website - and I hope they have a recording of the call "for quality and training " purposes.
Specifically - the "CALL Screen Service" is being charged as an "extra" on top of my contract .
As of 18/12/2010 , the Vodafone website DID NOT have Call Screen as an "exclusion" from their $49 cap plan. The contract that I have physically signed at the store, does not mention about these exclusions either. Its is absolutely misleading to hide these finer details of terms and conditions from consumers.
I have gone through ALL TERMS and CONDITIONS of the plan that I signed up for, and nowhere it does mention about these services and their exclusions.
This is true and correct as of 18/12/2010 and I would not be surprised if VODAFONE changes the contents of their website and disagrees with my statements. However, the Cancellations team Service rep agreed with me that this was not on the website - and I hope they have a recording of the call "for quality and training " purposes.