26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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8282 Someone from QLD thinks vodafone is Extremely at 29 Dec 2010 11:15:03 AM
I live in Brisbane city and do not receive network coverage in my home. This is a joke as I am not living in the bush. I have to try and move around the house to get a signal. Max bars I receive are 1. Because the coverage is so bad I have also had to for the first time in approx 5yrs have a landline connected. Also as part of the service I pay for I am actually unable to get inet access and the little wheel just spins around & around.. am fed up with watching this and being unable to use the service I pay for. Sometimes I will try to make a call and it just won't connect until after 5 attempts. Text messages are also a big problem! Sometimes it will take 2hrs to receive a text from friends. One weekend my phone just kept texting the same message to my friend over 20 times during the day.

The customer service is appalling from the shops to that stupid voice recorded "Lara" and I am sick of trying to explain to someone in Egypt my problems and where I live