Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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8284 Someone from SA thinks vodafone is at 29 Dec 2010 11:20:01 AM
formerly a 3 customer was not getting the full potentisl of the internet so 3 migrated me to vodafone this was 3 weeks ago and 16 calls to them later i still have no internet the customer support team put me on hold 8 times in one phonecall in another they transfered me to 4 other people shadupi, punshab,etc. i was on the phone for two and and half hours trying to explain but had great difficulty in understanding what they were saying i explained that i couldnt quite understand and the phone was disconnected on me .i then called back and the answer machine asked me 4 times for my mobile number which i didnt know as id been migrated by 3 and apparently they were doing it for me and all i had to do was wait well its been 4 weeks i still have no internet which i use for WORK but still have a very slow connection from 3 that is a slow as a snail and is broadband for such a massive company they need to get their act together fast we have a massive communication breakdown with the language and this will be vodafones demise