26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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8287 Someone from NSW thinks vodafone is 10 out of 10 at 29 Dec 2010 11:21:46 AM
I wanted to upgrade my handset to an Iphone. the consultant told me to pay last months bill (which was 1 day late) & next months bill - 2 days before pay & this should be shipped within a week. I paid this & my friend next to me at work ordered one when not entitled. we received a call saying they were out of stock and may take up to 5 weeks. she received her & mine was still "coming" 5 weeks later.. after it has been "lost in transit" another one is shipping out.
i spoke to 10 people & the courier company who both told me ANYTHING to get me off the phone.