26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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8292 Someone from NSW thinks vodafone is Vodafone is EPIC FAIL!! at 29 Dec 2010 11:26:29 AM
I Have been having connection issues for some weeks now since almost the whole east coast that was on vodafone lost service a few weeks ago maybe a little more than a month.

I am addicted to a game where items that monsters I kill in the game drop are worth actual money for some of them! and I collect these items and then transfer them to another character that needs them. I have had my connection drop now a few times while doing this (which crashes the game) and its not only my items I am losing, my friends also have lost items becausue of it :( I am losing thier trust in a game where I need them to be able to trust me and the connection I have to be stable at least :( as some of the items we have lost have been 1/1000000000 chance to find which gives them their value and then they usually hate stats on them x/x/x (x= strength,damage, %chance for stuff, faster cast, etc, etc which gives them very good value if there is good stats on an item that is already 1/1000000000.

This is not my only beef losing peoples trust in a game is just very frustrating
at the least

everytime I load a page and then have to refresh I am wasting money! say 10% of my downloads are from having to refresh and THIS, THIS IS WHAT SHITS ME!! and watching movies.... when they half load and then freeze or the connection drops.... sometimes I have wasted 200-500mb in a day on prepaid :(

Then there is the issues it gives me and my partner as I am very stressed out when my connection keeps going out making me lose items on my game that I have looked for for a month in my spare time, not being able to pay for things on ebay, trying to load a movie for me and her to watch and losing my connection and having to start again all these things add up over a few months and I have been making me easily irritable which affects my partner even though she rarely uses the internet. Also the Dreambook my partner bought me for christmas will never connect. Connect: (cannot connect to server) every time....

The absolute most annoying thing though.... after 2hrs on hold on an optus mobile I get someone I could not understand because of his strong indian accent and I told him I couldnt understand and to put someone on who spoke better english and I think his response was "i am speaking english" which took a few times for me to understand.. then I ran out of credit after being on hold for hours.... and had to go buy another $30 recharge card just to call them again. which I used a lot of to get back through to them..*which made me easily irritable again and i get snappy and only person to snap at is my partner of 6 years :( I am sick of wasting my time, money, energy and relationship on them but I really need my internet and cant really afford another internet stick and credit at the moment and I am sure Vodafone isn't going to buy me one I am sure they are quite happy with peoples money going down... THEIR DRAIN!!