Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
8300 Someone from NSW thinks vodafone is Horrible! at 29 Dec 2010 11:33:43 AM
- I originally wanted to renew my contract with 3 and was told that 3 and vodafone were merging so I may as well join vodafone now... I told the man serving me that I did not want an iPhone so he sold me a phone that was meant to be "easy and simple to use" - I took his word for it, when I got home it was samsung's version of an iPhone!
- Had a billing error at first so thought I would go into the shop as opposed to dealing with someone on the phone. Waited behind a couple who were getting an iPhone who were clearly friends with the girl who was working behind the counter... speaking in another language to each other, she left me standing there for 20 mins before breaking conversation to say to me "Im going to be awhile, what did you want?" (In a bothered tone), her solution was to thrust the phone in my direction to "call the help centre" - hard when you don't have reception to call or stay connected
- Living in a unit, my mobile is my only source of a phone... and I cannot get reception anywhere at home unless I'm pretty much laying horizontally in a certain spot on the balcony... move even a cm and the call drops out; try and send a message and it will pick and choose when it wants to send.
- Forget about getting onto the internet... when you do it constantly says, "request timeout" or is extremely slow!
- Will have full reception on the screen, go to make a call and won't connect - look back at the phone and I have no reception. I didn't even move!!!
- Had a billing error at first so thought I would go into the shop as opposed to dealing with someone on the phone. Waited behind a couple who were getting an iPhone who were clearly friends with the girl who was working behind the counter... speaking in another language to each other, she left me standing there for 20 mins before breaking conversation to say to me "Im going to be awhile, what did you want?" (In a bothered tone), her solution was to thrust the phone in my direction to "call the help centre" - hard when you don't have reception to call or stay connected
- Living in a unit, my mobile is my only source of a phone... and I cannot get reception anywhere at home unless I'm pretty much laying horizontally in a certain spot on the balcony... move even a cm and the call drops out; try and send a message and it will pick and choose when it wants to send.
- Forget about getting onto the internet... when you do it constantly says, "request timeout" or is extremely slow!
- Will have full reception on the screen, go to make a call and won't connect - look back at the phone and I have no reception. I didn't even move!!!