26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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8303 Someone from VIC thinks vodafone is IN STORE at 29 Dec 2010 11:34:39 AM
Yesterday I went into a Vodafone store to look at getting a new phone on a 24 month contract (plenty of people were in the Optus store that day, and no-one in the Vodafone store, I wondered why...).

I asked the shop assistant "Can I please have a look at the contract for this phone plan?"
"Uh... what do you mean by 'contract'?", the shop assistant replied.
"I assume to get this phone on the 24 month contract, I have to sign a contract. Can you please give me a hard copy to have a read over?"
"Oh we usually just fill in your details on the computer. Oh and the system is down at the moment."

I am SO grateful the system was down and I had the chance to come across this website!!!!