Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8337 Someone from VIC thinks vodafone is ***** at 29 Dec 2010 12:06:17 PM
Vodafone Hutchison Australia Pty Ltd is the combined old companies of Vodafone and 3.
I recently had 3 demand I pay money upfront because I was using roaming. I've used roaming before and racked up a bill of $500 and yet on this occasion I got a rude SMS asking I pay the previous bill early as well as additional money towards the next bill I had not seen yet!
I lodged a complaint with the TIO and spoke to Janeen in the TIO Resolution Dept at Vodafone who assured me my phone would not be suspended and I could pay my bill as it falls due. My phone was suspended later that day!
If I wanted pre-paid, I wouldn't have signed up to a contract! There is no guarantee for me that this will not happen again the next time I use roaming. As soon as my contract is up, I'm leaving them!
I recently had 3 demand I pay money upfront because I was using roaming. I've used roaming before and racked up a bill of $500 and yet on this occasion I got a rude SMS asking I pay the previous bill early as well as additional money towards the next bill I had not seen yet!
I lodged a complaint with the TIO and spoke to Janeen in the TIO Resolution Dept at Vodafone who assured me my phone would not be suspended and I could pay my bill as it falls due. My phone was suspended later that day!
If I wanted pre-paid, I wouldn't have signed up to a contract! There is no guarantee for me that this will not happen again the next time I use roaming. As soon as my contract is up, I'm leaving them!