Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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834 Someone from VIC thinks vodafone is ultra-mega-maxtreme fail at 18 Dec 2010 01:07:03 PM
Been a Three customer for years & always had ok coverage - but as soon as they merged with Vodaphone, my coverage dropped out entirely in the house. (despite 3 asuring me nothing has technically changed yet. I no longer have service on 3G in the house - the only way I can keep my phone operating is to leave it set to 2G only. Reception is terrible & echoes, and Data is not worth bothering its so slow.
I reported this problem to Three over a month ago, the response was poor. The extent of their technical support was 4 different people telling me on 4 separate occasions - "have you turned your phone off and back on again, turn of 3G..."
I've now waited over a month for them to "Investigate" the network coverage problem, and today they reported back to me: Apparently they have not found any problem with the network "because no one else in my area has reported a problem within 500m of my house" (their words exactly) !!!!
So basically - because no one else has complained - they are not prepared to do anything or even admit there might be a problem... So everyone else out there, don't forget to report the problems you are having...
Hi Ho Hi Ho - its off to the TIO....
I reported this problem to Three over a month ago, the response was poor. The extent of their technical support was 4 different people telling me on 4 separate occasions - "have you turned your phone off and back on again, turn of 3G..."
I've now waited over a month for them to "Investigate" the network coverage problem, and today they reported back to me: Apparently they have not found any problem with the network "because no one else in my area has reported a problem within 500m of my house" (their words exactly) !!!!
So basically - because no one else has complained - they are not prepared to do anything or even admit there might be a problem... So everyone else out there, don't forget to report the problems you are having...
Hi Ho Hi Ho - its off to the TIO....