Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8362 Someone from NSW thinks vodafone is to the extreme at 29 Dec 2010 12:30:21 PM
porting my number. told the idiots not to activate the new sim till the number was ported.
they sent me the fone. i called them n told them to port the number. they said it would be ready in 30 mins. 30 mins later, i put the new sim in thinking its working.
and yes it worked. WITH THE WRONG NUMBER. the number was NOT PORTED. they didnt even do anything?????????? i didnt even need to wait 30 mins for the RUBBISH.
i called them again - they said it hadnt been submitted and i should now wait 3 hours.
3 HOURS LATER - STILL NOT WORKING.
i called them after waiting 4 hours. they finally decided to tell me an error had occurred and i had to wait 72 hours to get the number ported.
72 hours later i call again very frustrated. they tell me to wait till the 3rd of January to get my number ported, until then they want me to use their "temporary number".
WELL NOBODY KNOWS MY TEMPORARY NUMBER YOU IDIOTS.
HOW CAN SOMEBODY USE A RANDOM NUMBER FOR A FEW DAYS I AM NOT PAYING MY FIRST BILL THEY CAN go @#$$@@#$@##$#$#$@^$&
making me wait 3 weeks for port a number. that is BULL $#!T
they sent me the fone. i called them n told them to port the number. they said it would be ready in 30 mins. 30 mins later, i put the new sim in thinking its working.
and yes it worked. WITH THE WRONG NUMBER. the number was NOT PORTED. they didnt even do anything?????????? i didnt even need to wait 30 mins for the RUBBISH.
i called them again - they said it hadnt been submitted and i should now wait 3 hours.
3 HOURS LATER - STILL NOT WORKING.
i called them after waiting 4 hours. they finally decided to tell me an error had occurred and i had to wait 72 hours to get the number ported.
72 hours later i call again very frustrated. they tell me to wait till the 3rd of January to get my number ported, until then they want me to use their "temporary number".
WELL NOBODY KNOWS MY TEMPORARY NUMBER YOU IDIOTS.
HOW CAN SOMEBODY USE A RANDOM NUMBER FOR A FEW DAYS I AM NOT PAYING MY FIRST BILL THEY CAN go @#$$@@#$@##$#$#$@^$&
making me wait 3 weeks for port a number. that is BULL $#!T
29 Dec 2010 12:38:28 PM: Ring them and tell them that you are going to cancel all of the contract details as they have not lived up to there T & C's and it will be done with in a matter of minutes.. Also the numbers do not get switched over during public holidays. As today is not a public holiday they will not have a problem doing it at all