Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
8372 Someone from VIC thinks vodafone is Not professional and pathetic at 29 Dec 2010 12:39:06 PM
Change from 3 to Vodafone because I was told from a 3 representative that where I live the network will be much better. Note: 3 and Vodafone have the same parent company nowadays and they did not want to lose me I reckon.
95% of the time when I am at home, I don't have reception. It's really a pain and I have end up using my home phone now. But my partner has an optus and I do have a telstra for work and they both have reception.
The 3G internet is always very very slow. Can't even look for something on the internet. And it is the case in the city too. Whereas other service providers are quick.
Customer care is zero. You have to wait for nearly one hour before you get someone to talk to you.
When I got my phone, it was without a sim card in it. For nearly one month, I was without a working phone. And despite calling numerous times and waiting several hours on the customer service.
All I can say is the coverage map on the Vodafone website is not a real one. Don't take it into consideration. Their signal keep dropping out and it is even more stressful. Cheap but not worth. Go for optus or telstra.
95% of the time when I am at home, I don't have reception. It's really a pain and I have end up using my home phone now. But my partner has an optus and I do have a telstra for work and they both have reception.
The 3G internet is always very very slow. Can't even look for something on the internet. And it is the case in the city too. Whereas other service providers are quick.
Customer care is zero. You have to wait for nearly one hour before you get someone to talk to you.
When I got my phone, it was without a sim card in it. For nearly one month, I was without a working phone. And despite calling numerous times and waiting several hours on the customer service.
All I can say is the coverage map on the Vodafone website is not a real one. Don't take it into consideration. Their signal keep dropping out and it is even more stressful. Cheap but not worth. Go for optus or telstra.