Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8380 Someone from NSW thinks vodafone is very at 29 Dec 2010 12:46:06 PM
first noticed total lack of service only when my callers contacted me by landline - I had just taken out a contract with Vodafone. Several weeks after the phone ceased to work. Took it back for a replacement, only to be told that I was several days past the replacement period of 4 weeks! Loaned me a phone whilst mine was being repaired. Collected repaired phone after some 3 weeks, then several weeks later the phone broke down again. Further trips to the shop to get it re-repaired. Have had promises that this matter was being dealt with by e-mails to Head Office and that I would be given a new phone because this one is obviously a "dud". NO RESPONSES WHATSOEVER. All my contact has been with employees at the shops and I havn't bothered to attempt to phone HO. Still waiting.