Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
8395 Someone from NSW thinks vodafone is Maximum at 29 Dec 2010 12:50:54 PM
Brief story 1: I was charged $700 for international roaming where Vodafail claimed I downloaded 42 GIG of data - onto an 8gb iPhone! Took me about two solid days to fix upon my return.
Story 2: Was billed excessive use charges ($180) on an $80 capped plan without major increase in useage. Called 1555 to complain and after 30 mins on hold, connected to an Indian call centre: he offered to delete my excess useage if I switched to the new 'infinite' plan. Initially I declined as my 24 month plan ends in two months and I'm counting down the days so I can exit, so I didn't want to 're-sign'. He assured me - after me asking four times - that my contract would still end in two months. ASSURED me!!
One week later I visited a Vodafail store to check, and the f-wit HAD signed me up for another two years!!! This was voice recorded! The Sydney instore guy was helpful and had it sorted after 20 mins (after two call dropouts to the call centre!) but after three weeks, I have just got my latest bill and now my latest charge is $250 on my $80 cap!!! And I barely use my phone. Aaaarrrggghhh!!! And I won't go into the dropped calls, the poor service or any other problem. Vodafone, your service, your network and your call centres are a joke!
Story 2: Was billed excessive use charges ($180) on an $80 capped plan without major increase in useage. Called 1555 to complain and after 30 mins on hold, connected to an Indian call centre: he offered to delete my excess useage if I switched to the new 'infinite' plan. Initially I declined as my 24 month plan ends in two months and I'm counting down the days so I can exit, so I didn't want to 're-sign'. He assured me - after me asking four times - that my contract would still end in two months. ASSURED me!!
One week later I visited a Vodafail store to check, and the f-wit HAD signed me up for another two years!!! This was voice recorded! The Sydney instore guy was helpful and had it sorted after 20 mins (after two call dropouts to the call centre!) but after three weeks, I have just got my latest bill and now my latest charge is $250 on my $80 cap!!! And I barely use my phone. Aaaarrrggghhh!!! And I won't go into the dropped calls, the poor service or any other problem. Vodafone, your service, your network and your call centres are a joke!