Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8421 Someone from NSW thinks vodafone is The picture of fail at 29 Dec 2010 01:15:50 PM
On Christmas morning, I opened a present addressed to me from my mother in law. Clearly she hadn't been concentrating when wrapping them, as my parcel contained earrings and a necklace- undoubtedly intended for my wife. As a joke, my wife got me to put them both on, and she snapped a photo of my on her phone to send to her Mum in Perth. Of course, the picture wouldn't send due to the 'unforeseen' high network traffic of that random calendar event known as Christmas Day. Two days later on the 27th, my mother-in-law received the picture of me wearing earrings and a necklace on her phone no less than 30 times! She said (understandably) that it was starting to get downright creepy. To get any reception whatsoever in our house in central Sydney, my wife and I have to walk around waving our phones in the air looking like we're either attempting some form of bizarre mime, or adjusting the coat hanger aerial on a TV built in the 1950's. Currently I'm on a 24-month, $79, 1 gig a month data plan for my i-Phone 3G; the functionality of which roughly resembles a tub of yoghurt. Half the functions such as YouTube and so on refuse to work, so now I don't even bother. I went into the Vodafone shop today and felt sorry for the polite girl who shook her head, told me I was one of many and to try the Vodafone website or speak to Lara. Elaborating on her tale of woe, she told me that the Vodafone management tell them nothing and that like me, she only knows what she reads in the paper. I explained that I'd already spent an hour of my life on the phone to Lara and finally was emailed a form telling me how to 're-set my i-phone,' when it clearly has nothing to do with the phone. I told the girl in the Vodafone shop that I'd give it a couple of weeks out of good faith (yes, I'm a softie) then go to the Ombudsman to try to break the contract. Basically, I have no choice but to move to Optus, as the phone hardly works. Perhaps Vodafone is right to concentrate on trying to recruit new customers via their cricket sponsorship. Because the current ones are leaving in droves.