Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8423 Someone from ACT thinks vodafone is Never ever again at 29 Dec 2010 01:18:08 PM
First I spent $230 + of pre paid credit just trying to get my phone activated. This was made up of being on hold for 6 and a half hours calling 13 times talking to those shit computers that never get you any where. Just trying to get my old number released from another carrier. I then received my phone but could not get it activated for another two weeks. Now I have lost the phone they will not give me any help to get a replacement only at a cost of $20 per month on top of my plan, i have asked for an early termination of my contract although it is going to cost me $99 x 24 which is a total of $2476. When I was with telstra i had an early termination fee of $470. I'v called 3 other phone companies that have the same thing. I'm willing to pay for the phone but as I have not had the first payment come out of my bank I think I should not have to pay the life of the contract. I'm not a happy camper. And will fight this till I win
If you have in fact loss the phone, then certainly under any phone companies terms of agreement you will be responsible for it, and unless you make an insurance claim if you have it insured you will need to buy a new phone or pay one off with the company.
Certainly if it is in the contract agreement that you will need to pay a full exit fee to the affect you have spoken of then that will stand under the law.
I have been through this one with Optus and it's part and parcel of all the phone companies....Insurance or bust!