Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
844 Someone from NSW thinks vodafone is substandard and unable to deliver on contract at 18 Dec 2010 02:09:52 PM
Called Vodafone to register call dropouts, lack of coverage etc;
A recorded message recommended I leave my name and phone number so that a consultant could call back when I had progressed in the queue.
Over an hour later, I did get a call back - only to be put back in the queue! 10 minutes later, a consultant answered. And then my call dropped out.
Vodafone, you really are doing the wrong thing by your customers. And ultimately you will be forced to apologise and compensate. Your lack of responsiveness wins you no fans. In Australia, consumers appreciate transparency.
I, a customer for over 8 years will be leaving and not coming back.
My lifetime customer value will be going somewhere else.
Do the maths Vodafone and sort yourselves out.
If you are not with Vodafone and are considering signing up with them, don't. Read this forum, search the whirlpool forums and read the news. Vodafone have a terrible network and poor, poor service.
A recorded message recommended I leave my name and phone number so that a consultant could call back when I had progressed in the queue.
Over an hour later, I did get a call back - only to be put back in the queue! 10 minutes later, a consultant answered. And then my call dropped out.
Vodafone, you really are doing the wrong thing by your customers. And ultimately you will be forced to apologise and compensate. Your lack of responsiveness wins you no fans. In Australia, consumers appreciate transparency.
I, a customer for over 8 years will be leaving and not coming back.
My lifetime customer value will be going somewhere else.
Do the maths Vodafone and sort yourselves out.
If you are not with Vodafone and are considering signing up with them, don't. Read this forum, search the whirlpool forums and read the news. Vodafone have a terrible network and poor, poor service.