Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8444 Someone from WA thinks vodafone is Bad and Good at 29 Dec 2010 01:35:25 PM
I got a brand new Desire HD on 2 years contract as it had 2gb data plan, phone failed within 3 weeks, sent back to Vodafone, they sent it back 2 weeks later saying "Uneconimical to repair" and offered nothing, shop was just as bad, it took me 2 hours on the phone to vodafone to get them to agree to replace the unit and credit me for the month. I was staggered they just said tough, nothing we will do, 3 weeks into a 2 year contract and they say bugger all we can do!! I had to spend 2 hours refusing to accept that until I got someone who had the decency to say "Yes, this is bad service, this is what I can do to fix that for you" I have to wait till the new year for the new phone as they have no stock, so I will see if it can last longer than 3 weeks this time.