26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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8461 Someone from QLD thinks vodafone is Big Fail at 29 Dec 2010 01:59:47 PM
I thought I was the only one with problems - actually thought it was my handset and have since gone and paid an "Upgrade" fee with Vodafail to try to fix my problem. My calls always drop out, other members of my family who are with 3 and Vodafone (because I "recommended them") try to ring and my phone doesn't even show a missed call... important voicemail messages come thru 2-3 hours after they were left... when I rang Vodafone to upgrade my handset the phone call was with someone who had very bad english to argued about what contract I was one - which I was right :) and the phone call dropped out after being on hold for 40mins and they didn't ring me back!! Tried to call back again... only to be on hold for 20mins and the call dropped out. Luckly the next day I rang and did get a helpful call centre personell who did ring me back each time my call dropped out - 4 times in fact...
Basically - I've upgraded my handset , locked myself in for another 24months... but am now deeply regretting it after discovering this website and realising that I'm not alone!!!