Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8464 Someone from WA thinks vodafone is Appallingly failish at 29 Dec 2010 02:01:42 PM
Vodafone changed my plan of 3-4 years to a different setting. This meant all my previous 'credit' and 'hours' disappeared and I suddenly had to top up each month cos the credit was taken from me. I didn't ask for anything to be changed.
Spent one hour and twenty four minutes on hold to be hung up on.
Rang the business line to see how fast they get served and was answered in less than 20 seconds, to hear a group of men having a giggling conversation before the phone was smashed onto the receiver.
Spent another half an hour on hold to speak to a non-english speaking woman who was convinced that I was responsible for changing my account details, even though I haven't done so in the 3-4 years I've had the same Sim/account.
Spent one hour and twenty four minutes on hold to be hung up on.
Rang the business line to see how fast they get served and was answered in less than 20 seconds, to hear a group of men having a giggling conversation before the phone was smashed onto the receiver.
Spent another half an hour on hold to speak to a non-english speaking woman who was convinced that I was responsible for changing my account details, even though I haven't done so in the 3-4 years I've had the same Sim/account.