Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8466 Someone from NSW thinks vodafone is at 29 Dec 2010 02:05:02 PM
Have several major gripes with Vodafone.
Firstly is the automated voice response system. As a result I try real hard to avoid having to contact vodafone at all. When I do it is major pain going through the phone system for me so by the time I get to an operator it's become a most unpleasant experience. Every time I have reason to call I register a formal complaint about the voice response system.
Second gripe is I cant appear to get copies of my account mailed to me like every other organisation appears to be able to do.
Third is vodafone appear to now require a pin number to access account information and therefore billing details. I have a vodaphone account for many years now and for the life of me cannot remember any pin number. Now im supposed to phone their customer freekin service number to get past the pin number. All I am trying to do is find out how much I owe so that I can pay my bill.
Finally a fourth issue I have is that after waiting for so long for an operator when I phone 1555, I get disconnected and have to start all over again. Major pissed off X2 by the time I finally get to an operator.
When technology gets in the way of cashflow, business can fail very damn quickly. Maybe its time for me to bail and finally switch the two long term accounts I have to another carrier.
the recent introduction to having to use a PIN number to account your account
Firstly is the automated voice response system. As a result I try real hard to avoid having to contact vodafone at all. When I do it is major pain going through the phone system for me so by the time I get to an operator it's become a most unpleasant experience. Every time I have reason to call I register a formal complaint about the voice response system.
Second gripe is I cant appear to get copies of my account mailed to me like every other organisation appears to be able to do.
Third is vodafone appear to now require a pin number to access account information and therefore billing details. I have a vodaphone account for many years now and for the life of me cannot remember any pin number. Now im supposed to phone their customer freekin service number to get past the pin number. All I am trying to do is find out how much I owe so that I can pay my bill.
Finally a fourth issue I have is that after waiting for so long for an operator when I phone 1555, I get disconnected and have to start all over again. Major pissed off X2 by the time I finally get to an operator.
When technology gets in the way of cashflow, business can fail very damn quickly. Maybe its time for me to bail and finally switch the two long term accounts I have to another carrier.
the recent introduction to having to use a PIN number to account your account